taya365pro Privacy Policy

1. Who We Are

taya365pro ("we," "us," "our," "taya365pro") is the operator of the online gaming and sports betting platform accessible at taya365pro.one. taya365pro operates under PAGCOR licensing and is subject to applicable Philippine laws, including Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected from individuals who register an account, visit, browse, or otherwise interact with any part of the taya365pro platform, including its website, mobile-responsive interface, customer support channels, and related communications.

2. Data We Collect

taya365pro collects personal data only to the extent necessary to provide its services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (to verify the mandatory 21+ age requirement under PAGCOR regulations);
• Mobile number (Philippine format, +63);
• Email address;
• Residential address in the Philippines (e.g., city/municipality, barangay, province);
• Username and encrypted password credentials.

2.2 KYC & Verification Documents

• Scanned copies or photographs of government-issued Philippine IDs such as SSS/UMID card, Philippine Passport, Driver's License, PhilHealth ID, or Voter's ID;
• Selfie or live photo for facial verification where required;
• Proof of address (e.g., utility bill, bank statement) where requested.

2.3 Financial & Transaction Data

• GCash mobile number and transaction references;
• Maya account details;
• Bank account numbers (BPI, BDO, Metrobank, or other Philippine banks) used for InstaPay transfers;
• Deposit amounts, withdrawal requests, transaction timestamps, and running account balance history;
• Bonus and promotional credit activity.

2.4 Gaming Activity Data

• Games accessed, bets placed, game outcomes, session durations, and wagering history on the taya365pro platform;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests).

2.5 Technical & Usage Data

• IP address and geolocation data at the time of login and transactions;
• Device type, operating system, browser type and version;
• Pages visited, time spent on pages, referral source, and navigation paths within taya365pro.one;
• Session identifiers and authentication tokens.

2.6 Communications Data

• Records of customer support interactions via live chat, email, and other support channels;
• Records of marketing communications sent and your opt-in/opt-out status.

3. How We Use Your Data

taya365pro uses your personal data for the following specific purposes:

• Account Creation & Management: To create, verify, and maintain your taya365pro account, including identity verification and KYC compliance as required by PAGCOR;
• Service Delivery: To process deposits and withdrawals in Philippine Peso via GCash, Maya, BPI, BDO, and other supported methods; to provide access to games; and to deliver bonuses and promotions;
• Legal & Regulatory Compliance: To comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other harmful conduct on the taya365pro platform;
• Responsible Gaming: To operate deposit limits, self-exclusion programs, and other responsible gaming tools; to monitor for indicators of problem gambling and intervene where appropriate;
• Customer Support: To respond to your inquiries, complaints, and requests submitted through taya365pro's support channels;
• Marketing Communications: To send you information about taya365pro promotions, bonuses, and new features where you have provided consent or where a legitimate interest exists — subject always to your right to opt out;
• Platform Improvement: To analyse aggregate usage patterns and improve the taya365pro platform, game offerings, and user experience.

4. Legal Basis for Processing

taya365pro processes your personal data on one or more of the following legal bases as recognized under the Data Privacy Act of 2012:

• Contract Performance: Processing is necessary to fulfil the taya365pro Terms & Conditions you agreed to upon registration — including operating your account, processing transactions, and providing gaming services;
• Legal Obligation: Processing is required for taya365pro to comply with PAGCOR licensing conditions, AMLA obligations, KYC/AML regulations, and orders from Philippine regulatory or law enforcement authorities;
• Legitimate Interests: Processing is conducted in pursuit of taya365pro's legitimate business interests — including fraud prevention, platform security, and service improvement — balanced against your privacy rights;
• Consent: Where consent is the applicable basis (e.g., marketing communications), taya365pro will obtain your explicit consent and provide a clear and easy mechanism to withdraw it at any time.

5. Data Sharing & Disclosure

taya365pro does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only as follows:

• Payment Processors: GCash (GXI Inc.), Maya (Voyager Innovations), BPI, BDO, InstaPay, GrabPay, and other Philippine-licensed payment service providers, solely to process your transactions;
• Game Providers: Third-party game software providers (such as Jili, PG Soft, Pragmatic Play, Evolution) receive only the minimum data necessary to authenticate your session and record game outcomes;
• KYC / Identity Verification Partners: Accredited third-party identity verification services used to process and verify KYC documents submitted by Philippine players;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies as required by law or regulatory instruction;
• Law Enforcement: Philippine law enforcement authorities in response to lawful requests, court orders, or where taya365pro determines disclosure is necessary to protect against fraud, criminal activity, or harm;
• Professional Advisors: Legal, audit, and compliance advisors engaged by taya365pro under strict confidentiality obligations.

6. Cookies & Tracking Technologies

taya365pro uses cookies and similar tracking technologies on taya365pro.one to operate the platform, remember your preferences, maintain your login session, and collect aggregate analytics data. The following types of cookies are used:

• Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and cookies that remember your language preference. These cannot be disabled without impairing taya365pro functionality;
• Analytics Cookies: Used to understand how Filipino players interact with taya365pro.one — which pages are most visited, how long sessions last, and what features are used most. This data is aggregated and anonymized;
• Preference Cookies: Remember your display preferences and responsible gaming settings across sessions.

You may control cookie settings through your browser preferences. Disabling essential cookies will affect platform functionality.

7. Data Retention

taya365pro retains personal data for the period necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention requirements mandated by Philippine law:

• Account Data: Retained for the duration of your taya365pro account and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations;
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or last transaction, whichever is later;
• Transaction Records: Retained for a minimum of ten (10) years in compliance with the Anti-Money Laundering Act;
• Support Communications: Retained for three (3) years from the date of the interaction;
• Marketing Consent Records: Retained until you withdraw consent, and for one (1) year thereafter as evidence of the consent.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with taya365pro's data disposal procedures.

8. Data Security

taya365pro implements technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and taya365pro servers;
• AES-256 encryption for sensitive data stored in taya365pro databases, including payment credentials and KYC documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits of the taya365pro platform;
• Two-factor authentication options for player accounts;
• 24/7 fraud monitoring and automated anomaly detection on account activity.

While taya365pro takes these measures seriously, no system can guarantee absolute security. In the event of a data breach that poses a real risk to your rights, taya365pro will notify affected players and the National Privacy Commission in accordance with the Data Privacy Act's breach notification requirements.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by taya365pro:

• Right to Be Informed: The right to know how taya365pro collects and uses your personal data — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data taya365pro holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your taya365pro account;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to taya365pro's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data on grounds of legitimate interest, including for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Damages: The right to claim damages for any injury suffered as a result of inaccurate, incomplete, or unlawfully obtained or used personal data by taya365pro.

To exercise any of the above rights, contact taya365pro's Data Protection Officer at the details provided in Section 12. taya365pro will respond to your request within fifteen (15) business days.

10. Children & Minors

taya365pro does not knowingly collect personal data from individuals under 21 years of age. The taya365pro platform is strictly intended for adults aged 21 and above, as mandated by PAGCOR for all licensed online gaming in the Philippines. If taya365pro becomes aware that personal data has been collected from a person under 21, such data will be deleted promptly and the account will be closed in accordance with our Terms & Conditions. If you believe a minor has registered or accessed the taya365pro platform, please contact support immediately.

11. Changes to This Privacy Policy

taya365pro reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Continued use of the taya365pro platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this policy periodically.

12. Contact & Data Protection Officer

For any privacy-related inquiries, requests to exercise your data subject rights, or to report a potential data breach or privacy concern, please contact taya365pro's Data Protection Officer (DPO) at the following:

• Email (plain text): [email protected] — subject line: "Privacy / DPO Request"
• Support Hours: Daily 8:00 AM – 12:00 Midnight (Philippine Standard Time)

taya365pro is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with taya365pro's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.